Billing, invoices & refunds

1. Plans and prices

Prices are net of VAT. Annual billing is available on request at the conditions stated in the order confirmation. No setup fee, provisioning fee or minimum commitment is charged on top of the plan price, with the exception of usage that exceeds the limits included in the plan.

2. What the fee covers

• Access to the self-service web dashboard and the REST API and CLI interfaces.
• Automated provisioning, operation, monitoring and termination of virtual Android node instances.
• Compute and memory allocation as defined in the plan, with 24/7 continuous runtime on the Extended Runtime and Enterprise plans.
• API routing capacity within the plan limit, with priority routing on the Enterprise plan.
• Platform maintenance, monitoring, security updates and the availability defined in the order confirmation.
• Support according to the level included in the plan, in English, on business days.

3. Payment methods and processing

• Payment card (Visa, Mastercard) — charged through the acquiring partner of the provider. Payment data is entered on the gateway's hosted page and is never stored on Zolvexa systems.
• Bank transfer — for contract invoices, with the payment data stated on the invoice and a variable payment symbol referencing the invoice number.

Card payments are processed in a PCI DSS compliant environment by an acquiring partner acting as an independent controller. The name of the acquiring partner is stated in the payment confirmation and on the invoice. A transaction is considered paid when the payment provider confirms the capture; the service is provisioned automatically upon confirmation, typically within seconds.

The merchant of record for all Zolvexa invoices is RUNESTONE HANDLUNG s.r.o., IČO 23389702, Czech Republic. Customers receive one consolidated invoice per billing period.

4. VAT and invoicing

Invoices are issued electronically and contain the full legal details of both parties, the service period, the plan, and a payment symbol identifying the invoice. Invoices are available in the dashboard in PDF format. The billing contact and the invoice delivery address can be changed in workspace settings; corrections after issuance are made by credit note and corrected invoice.

5. Renewal

Subscriptions renew automatically for a further identical period unless notice of termination is given in accordance with clause 6. Renewal is charged at the price valid at the time of renewal. The customer is notified by e-mail at least 7 days before the renewal date, stating the amount, the period and the cancellation deadline. Cancellation made before the renewal date is effective from that renewal date without any further charge.

6. Cancellation

Cancellation is free of charge and requires no justification.

• How — by e-mail to support@zolvexaofficial.com from the account administrator's address, or directly in the workspace settings.
• When it takes effect — at the end of the current billing period, i.e. the service remains available until the paid period expires.
• Immediate termination — available on request; the paid period is not refunded (see clause 7).
• Data — the workspace is deleted or irreversibly anonymised within 30 days; backups within 90 days. Export before the end of the term.
• Confirmation — the provider confirms cancellation in writing within 2 business days.

7. Refunds

A refund request shall state the workspace identifier, invoice number, transaction reference, payment date and amount, and the reason for the request. All requests are handled in English. Business customers do not have a statutory right of withdrawal, as the service is provided exclusively to businesses.

8. Chargebacks and disputes

Any dispute concerning a charge is to be raised first with support@zolvexaofficial.com, stating the transaction reference and the reason. Disputes must be notified within 60 days of the transaction date so that the provider can supply transaction evidence within the acquirer's response window. The provider supplies order confirmations, invoices, delivery records (workspace creation, node provisioning events and usage data for the charged period) and the corresponding terms of service.

9. Failed or declined payments

Where a renewal payment fails, the provider notifies the billing contact and retries the payment. The workspace is not terminated on the first failed attempt. If the payment remains unsuccessful for 14 days after notification, new node provisioning is paused; already running workloads continue within the paid period. Access is restored immediately after a successful payment, without re-provisioning from scratch.

10. Plan changes, overage and price changes

• Upgrade — effective immediately, charged pro rata for the remainder of the billing period.
• Downgrade — effective at the next renewal date; the node pool is resized after the current period ends.
• Overage — usage above the plan limits is metered and invoiced at the price list valid at the time of use, visible in the dashboard under usage and metering.
• Price changes — announced at least 30 days in advance by e-mail and effective from the next renewal date only.

11. Questions

Billing questions, VAT validation, supplier onboarding documents and a copy of the order confirmation process are handled by the provider's support team.
support@zolvexaofficial.com · Contact page